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Customer profile & Satisfaction

  • Customer demographics (e.g. age, gender, income)
  • Social and lifestyle trends
  • Needs and expectations
  • Attitudes towards you and your competitors.
  • Customer segmentation studies
  • Customer satisfaction

Competitor Profile

  • Current market share
  • Pricing structures
  • Products, services and/or experiences
  • Marketing, advertising and branding.

Industry & market environment

  • Business regulations
  • Market demographics (e.g. age, gender, income)
  • Market size and trends
  • Marketing channels
  • Sociographics (e.g. beliefs and attitudes, interests, lifestyle factors).

Brand Research

  • Brand advocacy-Customers are willing to recommend your brand?
  •  Brand awareness.
  • Brand loyalty
  • Brand penetration.
  • Brand perception.
  •  Brand positioning.
  • Brand value.

Pricing Research

  • Choose between different products with unique features and price points
  • What features are most valuable to your audience and what they’d be willing to pay for them.

Product & Advertising Testing

  • Advertising messages are reaching the right people and delivering the desired results?
  • Product development -Using customer knowledge to inform the entire process of creating or improving a product, service, or app,
  • Understanding how customers use your products in real time.
  • Focus groups

  • Polls

  • Feedback

  • Satisfaction

  • Articles

  • Infographics

  • White paper & Reports

Research methods, pricing and achievements

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